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How 55ace Handles Your Personal Information

When you open an account with us, we collect certain personal details to verify your identity and process your payments through bKash, Nagad or Rocket.

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REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to review, correct or delete the personal data we hold on your account, our support team is your direct route. Send your request with your registered contact number or email address so we can locate your account quickly. We aim to respond to all data requests within a reasonable timeframe, subject to identity verification steps we must complete before releasing or modifying any account record.

What We Collect and Why We Keep It

55ace Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, contact number, email address, and the wallet details you use to deposit or withdraw via bKash, Nagad, or Rocket. Transaction records are kept to resolve disputes, process withdrawals, and meet the verification requirements that

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apply in eligible regions. We also collect device and session data automatically when you access the platform from a mobile browser or the 55ace app — this includes your IP address, device type, and session timestamps. This data helps us detect suspicious login attempts and protect
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your account balance. We do not sell your personal data to third parties. Where we share data with payment processors — for example, to confirm a Nagad transfer or validate a Rocket withdrawal — we do so only to the extent needed to complete that transaction.
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You may request a full record of the data we hold on your account by contacting our support team. Whether a specific data right applies to you depends on the laws of your jurisdiction and the eligible regions where 55ace is available.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply SSL encryption across all account and payment pages so that data moving between your device and our servers — including your bKash or Nagad wallet details — is protected in transit. Cookies help us keep you logged in across sessions and remember your lobby preferences, but you can manage cookie settings through your browser at any time. We hold account data for as long as your account remains active and for a period after closure as required by the verification and dispute-resolution obligations that apply in eligible regions.

SSL Encryption

All account pages and payment flows use SSL encryption. Your bKash, Nagad and Rocket transaction data travels through a secure channel from your mobile device to our servers.

Cookie Management

We use session and preference cookies. You can clear or block them through your browser settings at any time, though some account features may not function correctly without them.

Data Retention Policy

We keep your account records for as long as your account is open, plus a post-closure period needed for verification and dispute purposes under the rules of eligible regions.

Third-Party Data Sharing

We share personal data only with payment processors like bKash, Nagad and Rocket, and only to the extent needed to confirm and complete your specific transaction.

What You Asked About Your Privacy at 55ace

Here are the questions we hear most often about how we handle personal data, account records and your rights as someone who has opened an account with us. If your question is not covered below, reach out through live chat or the Help Centre inside your account.

We collect your name, mobile number, email address and the payment wallet details you provide — such as your bKash or Nagad number — to verify your identity and process transactions.

Yes. Submit a data access request through live chat or the Help Centre with your registered contact number. We verify your identity first, then provide a record of what we hold.

We keep records of deposits and withdrawals made through bKash, Nagad and Rocket for verification and dispute-resolution purposes. These records are not shared with outside parties beyond the payment processor involved.

Contact our support team via live chat or email. State clearly what data you want corrected or removed. We complete an identity check before making any changes to your account record.

We use session cookies to keep you logged in and preference cookies for lobby settings. Manage or clear them in your browser settings. Blocking all cookies may affect some account features.

Access to 55ace and the rights available to you under this policy depend on your local law and the eligible regions where the platform operates. Check that access is permitted in your jurisdiction.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 55ace Handles Your Personal Information

Contact Us About Your Privacy Rights

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Management

Data Retention Policy

Third-Party Data Sharing

What You Asked About Your Privacy at 55ace

01 What personal data does 55ace collect when I open an account?

02 Can I see all the data 55ace holds on my account?

03 Does 55ace store my bKash or Rocket transaction history?

04 How do I ask 55ace to correct or delete my personal data?

05 What cookies does 55ace use and how do I control them?

06 Does this Privacy Policy apply to me if I am in Bangladesh?

Privacy Policy

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